What information we collect when you make an enquiry
When you send an enquiry through our contact page, request a site assessment, or ask for support, we may collect personal information that helps us respond properly. This can include your name, company name, position, contact details, delivery address, site address, and the details you share about your packing line or film cutting needs.
We may also collect technical and operational information relevant to the service you ask for, such as the type of equipment in use, site access requirements, preferred installation times, and safety instructions. Where you provide it, we may keep records of maintenance history, spare parts requested, and training sessions completed.
How we use personal information in our day to day work
We use personal information to respond to enquiries, prepare quotations, schedule onsite work, arrange spares, and carry out services such as installation, line setup, blade replacement, preventive servicing and breakdown callouts. We also use it to manage customer accounts, issue invoices, and keep a record of work completed.
Information may be used internally by our team members, including management, sales, technical, service and operations staff, strictly for purposes connected to your request. We only use personal information where there is a lawful reason to do so under POPIA or where you have given consent.
- To process and manage your enquiry
- To plan site visits and technical support
- To supply spares and related equipment
- To keep records for service, safety and accounting purposes
Sharing information with service providers and technicians
We may share personal information with our staff, contractors, and trusted service providers who assist us with administration, site support, accounting, hosting of enquiry forms, or record keeping. These parties are required to protect information and use it only for the work they do on our behalf.
Where a technician needs to attend your site in Germiston, Johannesburg, Pretoria, Durban, Cape Town, Polokwane, Boksburg or Midrand, we may share the details needed to complete the job safely and efficiently. We do not sell personal information, and we do not share it for unrelated marketing purposes.
Your rights under POPIA
You have rights in relation to your personal information. Subject to the law, you may ask us to confirm whether we hold your information, to correct inaccurate details, or to request that we stop using certain information where we are allowed to do so. You may also object to processing in some circumstances.
If you believe your information is being handled incorrectly, you can raise a concern with us and we will review it. We may need to keep certain records for legal, contractual, or accounting reasons, even where you ask us to delete them.
- Request access to your personal information
- Ask for correction of inaccurate details
- Object to certain processing activities
- Withdraw consent where processing relies on consent
How we protect records and reduce unauthorised access
We take reasonable technical and organisational measures to protect personal information against loss, misuse, unauthorised access, and unlawful disclosure. These measures include controlled access to records, secure storage, and careful handling of information collected through our enquiry process.
Although we work to protect information, no system is entirely risk free. You should take care when sharing sensitive details online and avoid sending more information than is needed for the service request. Where practical, we limit access to personal records to staff who need it to do their jobs.
Retention, transfers and operator details
We keep personal information only for as long as it is needed for the purpose for which it was collected, or for as long as required by law, contract, tax rules, or legitimate business record keeping. Once information is no longer required, we take reasonable steps to dispose of it securely.
Film Cutters is operated by Astros Marketing (Pty) Ltd. If information is transferred outside South Africa for processing or storage, we will take reasonable steps to ensure that it remains protected in line with applicable law. For any privacy related request, please use the enquiry form on our contact page and provide enough detail for us to identify your matter.
Changes to this privacy policy
We may update this privacy policy from time to time to reflect changes in our services, legal duties, or internal processes. The latest version will apply when you use our contact form or engage us for services. Please review it periodically so you remain aware of how we handle personal information.
By submitting personal information to us, you acknowledge that you have read this policy and understand how we process your details for legitimate business purposes.