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Terms of use

These terms govern your use of the Film Cutters website and the information provided on it. By using this site, you agree to read and follow these terms, together with any applicable South African laws.

1. Website Use and Acceptable Access

This website is provided for businesses, buyers, and site staff who need information about shrink film and stretch film cutters, dispensers, spare parts, and related support services. You may browse the site, submit an enquiry through the contact form, and use the information for internal evaluation of your packing line needs.

You must not use the site in any way that could damage, interrupt, overload, or impair access to it. You also may not attempt to gain unauthorised access to any part of the site, interfere with site security, or use automated tools to copy content without prior written permission.

2. Product and Service Information

All product descriptions, service notes, and operational guidance are provided in good faith for general information. While every effort is made to keep details accurate and up to date, packaging requirements can vary by film type, roll size, line speed, and site conditions. Final suitability must always be confirmed before purchase or installation.

Information about onsite installation, preventive servicing, blade replacement, roll change support, breakdown callouts, and operator training is intended to help customers plan. Small changes may be required on site to suit existing equipment, safety rules, or production workflows, and some packaing layouts may need extra adjustments.

3. Quotes, Orders, and Service Requests

Any quote, proposal, or service outline issued after an enquiry is subject to confirmation and availability. Pricing may change if the scope changes, if spare parts are added, or if site conditions require additional labour, travel, or access equipment. No quotation becomes binding until it is accepted in writing and processed by the team.

  • All requests must include accurate site details, machine type, and the issue reported.
  • Installation and repair work may require a clear production window and safe access to the line.
  • Lead times for spares and upgrades depend on stock, location, and service demand across South Africa.
  • If a request is urgent, the response time will depend on technician availability and road access to the site.

4. Safety, Site Rules, and Customer Responsibility

Customers are responsible for ensuring that their premises, equipment, and working conditions comply with applicable health and safety requirements. Before any installation, repair, or training session, the site must be safe to enter and suitable for the task. This includes access to the line, isolation of moving parts where required, and cooperation from staff on duty.

Where a site has load shedding, restricted access, coastal humidity, dust, or high temperatures, these conditions may affect service timing, equipment wear, and the selection of parts. We may advise on checks, safeguards, or upkeep steps, but the customer remains responsible for day-to-day operating practices and for acting on any safety recommendations issued after a site assessment.

5. Content Ownership and Permitted Use

All text, photographs, diagrams, service notes, and other site material are owned by or licensed to the operator of this website. You may view and print pages for internal business use only. You may not copy, publish, modify, distribute, or reuse site content for commercial purposes without prior permission.

Any logos, trade names, or product references remain the property of their respective owners, where applicable. Nothing on this site grants a licence or transfer of rights in relation to such material.

6. Liability Limits and Governing Law

This website is supplied on an as available basis. While reasonable care is taken to maintain the information, the operator does not guarantee uninterrupted access, error-free content, or complete suitability for every packing line. To the fullest extent allowed by South African law, the operator is not liable for indirect loss, production downtime, missed deadlines, or loss arising from reliance on general site information alone.

These terms are governed by the laws of the Republic of South Africa. Any dispute arising from use of the site or from information supplied through it will be handled in terms of South African law, and where necessary may be dealt with in a competent court having jurisdiction.